The auto industry might be putting itself into a crisis with voice-activated systems for e-mail and other online activities. If there are accidents while someone is dictating an e-mail, look for torts to fly quickly and a PR headache. Auto companies insist they have worked through the safety of these connected systems. Outside experts differ. […]
Posted on June 13th, 2013 by admin
Filed under: Uncategorized | 166 Comments »
Almost lost in the revelation of NSA data-gathering is the crisis that the leaker caused his employer. Booz Allen Hamilton is paid well to keep government secrets. Imagine its panic when an employee of three months, a former CIA operative, goes rogue. The company didn’t hire him lightly. He went through multiple security clearances, and […]
Posted on June 11th, 2013 by admin
Filed under: Uncategorized | 188 Comments »
The image above makes me assume that, while Progressive Insurance may have a social media policy in place, it does not have a crisis plan. Or at least not a crisis plan that considers social media — Twitter most obviously. With nearly a dozen people designated as Progressive Insurance Twitter representatives, there is a single […]
Posted on August 15th, 2012 by admin
Filed under: Uncategorized | 194 Comments »
This fictional case describes the new crisis — a sudden explosion that is covered instantly by cell phone photos, Tweets, blogs, TV interviews and Facebook entries. There is no chance for a company to control the flow of information. It starts out behind the communications curve and scrambles to catch up. It never does although […]
Posted on September 19th, 2011 by admin
Filed under: Uncategorized | 190 Comments »
Southwest Airlines appears to be handling its crisis well. It is inspecting its fleet of Boeing 737s for the possibility of cracks in their hulls. The incident on Friday of a partial roof tear in one of its airborne planes could have been a disaster. That it wasn’t is a tribute to good piloting and the […]
Posted on April 4th, 2011 by admin
Filed under: Uncategorized | 182 Comments »
The insurance industry has been plunged into crisis in the last two days on the strength of one newspaper article. Investigations have already begun into how the companies handle death benefits for the families of deceased soldiers. Did the insurance industry see this coming? Should they have seen it coming? The industry is absent from early reports, […]
Posted on July 30th, 2010 by admin
Filed under: Uncategorized | 209 Comments »
This story points to another crisis concern for prominent organizations and individuals. A tendency for news organizations to run with unconfirmed online rumors and to treat those rumors as real news. There is little one can do to combat such misbehavior on the part of news organizations other than to catch errors immediately and correct […]
Posted on March 22nd, 2010 by admin
Filed under: Uncategorized | 178 Comments »
It seems that climate change experts are combating a crisis. The record snowstorms on the East Coast and across the US have given support to those who say there is no global warming. Experts are now trying to differentiate between local weather and overall earth temperature. They will need powerful reasoning to regain public opinion, […]
Posted on March 22nd, 2010 by admin
Filed under: Uncategorized | 178 Comments »
