Monday May 6, 2024

When Is A Crisis Not A Crisis?

When nearly everyone agrees that it isn’t whether or not it is.  What do I mean by this?  Take, for example, the rolling disaster of the new F-35 fighter that is supposed to serve three arms of the military — the Air Force, the Navy and the Marine Corp.  The fighter is faulty, over budget, […]

PR Crisis For UPS

UPS didn’t make the Christmas delivery deadline because of bad weather.    Customers are furious.  It was not for want of planning.  A few days ago, a major news story detailed the thousands of hours of strategy and equipment pre-positioning that goes into the final holiday rush.  All this was upset by massive ice storms […]

Crisis For A Retailer

Target has a major crisis just at the time of its highest yearly sales.  That 40 million credit and debit card numbers have been stolen is bad enough, but now the corporation has to figure out how to help people who have been victimized.  There isn’t much that it can do except for consumers to […]

PR Crisis In The Making

Here is an example of a PR crisis in the making unless airlines work hard to prevent it.  The idea that pilots never learn how to fly their highly automated planes makes sense.  Most of us learn to trust the output of machinery without learning what is in it.  Consider, for example, a car.  How many have an […]

Emerging PR Crisis

The ethanol industry in the US is living in an emerging crisis, and it needs to ask hard questions about itself in order to survive an onslaught of negative publicity.  It is hard to remember that a few years ago, ethanol produced primarily from corn was considered a vital part of energy independence.  Then came horizontal drilling […]

A Crisis That Determines A Country’s Course

The Philippines crisis is of a magnitude that it could determine the course of the country, certainly of the political administration.  Its citizenry has been so devastated by 190+-mph winds and tidal surge that there is nothing left for hundreds of thousands, perhaps millions, of them.  Because the center of the typhoon was on an […]

Emerging Crisis

Along with the high cost of college, another crisis is brewing in the US.  This is the feeling among college graduates that they didn’t need a degree to do the jobs they are performing.  The underlying reason for the degree is to certify to employers that they have work habits companies desire.  The American university […]

Chronic Crisis

On rare occasions, companies suffer a chronic crisis.  Something goes wrong and endures in error for months, if not years.  This is the situation at the Fukushima Nuclear Plant.  The Japanese government is stepping in to help the company control leaks of radioactive water from melted cores of its disabled reactors.  It seems little has […]

Violating A Crisis Rule

One of the first rules of a crisis is to avoid speaking until you know the facts.  Otherwise, you risk loss of credibility and embarrassment.  It looks like the President of Xerox’s office and solutions systems group doesn’t know the rule.  He has had to eat his words from last week and inform customers this […]

Tire Crisis

When you are a manufacturer of high-performance tires, the last thing you want is for the tires to fail — in races — before millions of spectators. That is just what has been happening to Pirelli.  its tires have been disintegrating and exploding during F1 competition  the largest racing circuit in the world.  Why, no one […]