Tuesday April 16, 2024

Tough Testimony

The CEO of Colonial Pipeline is going before Congress to explain why he paid a ransom to internet attackers.  It is likely to be an unpleasant session and tough testimony.  The company wasn’t ready for ransomware and when it tied up its operations, the company folded quickly and passed 75 bitcoin to the extortionists worth […]

Tough Calls

Social media platforms like Facebook are trying to determine what content to take down from their sites because it is injurious and what content to leave although it skates to the edge of truth. This is a tough call under any scenario.  The First Amendment, which might not apply in the social media world, is […]

Tough Decision

Some communications decisions are no-win.  Either way you send a message, you are going to be criticized.  This is the position Apple found itself in with an app being used by Hong Kong protestors.  The mapping software was live-tracking police movements in the territory.  Apple succumbed to pressure from Beijing and pulled the app from […]

Tough Customer Relations

What could be worse than to be on the receiving end of a customer Twitter stream in a faltering organization?  That is the fate of customer relations representatives who serve the New York City subways and its decrepit system.  They are in a no-win situation.  The subways are decades past upgrading their signals.  Stations are […]

Tough Sledding

If you are Huawei, how do you persuade the US government to use your telecommunications equipment?  The FBI, NSA and CIA have all cautioned Americans not to use its phones because of a chance of espionage.  Huawei is successful throughout the world but not in America because of security fears.  It has tried time and […]

Tough PR Challenge

Republicans are facing a difficult 2018 election given President Trump’s low poll numbers.  Their task is even tougher given the number of Congressmen leaving office.  Thus far, nine chairs of House committees have said they are not going to run again.  It is expected that Republicans will lose the Senate where their margin is one […]

Tough Position

The Pope has not ducked controversy, and in his current visit to South America, he was a target again.  This time it was for appointment of a bishop whom lay Catholics claim shielded a clerical child abuser.  Rather than back down, Pope Francis called for proof that the bishop was negligent.  That was daring in that […]

2017 – A Tough Year?

Many were glad 2016  ended.  It was a difficult year with notable deaths and a shocking result of the presidential elections.  2017 isn’t offering much in the way of promise.  For one, the presidential inauguration is days away, and we will have a new leader who must choose between acting the buffoon or behaving responsibly. […]

Tough Task

How do you regain your credibility once you have lost it?  It is harder than one might think, particularly if you were in the public’s eye as CEO of a standout company.  This is the tough task that the CEO of Theranos has taken on.  She was the toast of the media until stories appeared […]

Tough PR

It is difficult, if not impossible, to maintain positive public relations when a CEO is rumored to be leaving a sinking ship.  This is the situation that Marissa Mayer of Yahoo finds herself in.  Key executives have already departed, morale is low and Mayer seems to be out of ideas for turning the ailing company […]