There are times when proper public relations is to maintain an atmosphere of calm control.  This is one.  Cabin staff on airlines are supposed to be heavily trained for what to do in an emergency.  It is a sign of professionalism to maintain certitude in the face of massive uncertainty.  The steward’s and stewardess’ job is to prepare passengers for the unknown be that a chance at life if the plane is brought down safely on land or water.  In an environment of fear, people look for an authority figure to guide them.  This has been true since the dawn of the human race.  People are frightened by a loss of control.  They seek divine help.  They look for leaders to guide them to safety.  Only a few are brave enough to stand up and take charge.  Airline staff are supposed to be those beacons of aid and losing control is a fundamental failure in doing their jobs.

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